How New Zealand based practice used NEONNOW to enhance their patient experience
The company has been in operation for over 20 years and has a team of experienced and qualified physiotherapists. Devonport Physio offers a wide range of services, including physiotherapy assessments, treatment plans, and rehabilitation programs.
In 2022, Devonport Physio decided to adopt a cloud contact centre solution. The company had been using an on-premises physical voip phones and cloudPBX for many years, but it was no longer meeting the company's needs. The on-premises Phones was expensive to maintain and upgrade, and was not scalable.
Devonport Physio conducted a thorough evaluation of several cloud contact centre solutions before selecting NEONNOW. The company was impressed with NEONNOW's features, flexibility, and scalability. NEONNOW also offered a competitive price point.
NEONNOW's team took the time to understand Devonport Physio's business needs. They worked with the company to design a solution that met its specific requirements. The solution included a suite of features that helped Devonport Physio improve its customer service, including:
· Automated call answering
· Interactive voice response (IVR)
· Email management
· Social media integration
NEONNOW's cloud contact centre solution has helped Devonport Physio improve its customer service in several ways. The solution has made it easier for customers to contact the company, and it has helped Devonport Physio to provide more timely and accurate responses. The solution has also helped Devonport Physio to save money on its telephony costs.
- Practice Owner, Devonport Physio
NEONNOW has brought the following benefits to Devonport Physio Business:
Devonport Physio is very pleased with NEONNOW's cloud contact centre solution. The company has seen a significant improvement in its customer service since adopting the solution, and it has been able to save money on its contact centre costs. Devonport Physio would highly recommend NEONNOW to other businesses.
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