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DR / BCP – A practical Approach

Untangling the complex world of Disaster Recovery (DR) and Business Continuity Planning (BCP), emphasising the critical balance between resiliency and cost.

Robert Killory
·
November 6, 2023
DR / BCP – A practical Approach
Thought Leadership
NEW ARTICLE
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DR / BCP – A practical Approach

Untangling the complex world of Disaster Recovery (DR) and Business Continuity Planning (BCP), emphasising the critical balance between resiliency and cost.

Robert Killory
.
October 18, 2023
Demystifying AI for the Mid-sized call centre
Thought Leadership
NEW ARTICLE
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Demystifying AI for the Mid-sized call centre

Clarifying the emerging role of AI within contact centres around the world.

Robert Killory
.
October 18, 2023
Create and Share Operational Reports at Scale with Amazon QuickSight Paginated Reports
AWS
NEW ARTICLE
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Create and Share Operational Reports at Scale with Amazon QuickSight Paginated Reports

There are various ways to report on data insights, and paginated reports is one of them. Paginated reports are essential documents that contain critical business information for end-users. For decades, paginated reports have been the standard business reporting format.

AWS
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May 8, 2023
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Thought Leadership
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DR / BCP – A practical Approach
Thought Leadership
DR / BCP – A practical Approach
Robert Killory
·
November 6, 2023
Demystifying AI for the Mid-sized call centre
Thought Leadership
Demystifying AI for the Mid-sized call centre
Robert Killory
·
October 18, 2023
“Excellence is never an accident” – How and Why to choose the right ICT partner.
Contact Centre
“Excellence is never an accident” – How and Why to choose the right ICT partner.
Mike Powrie
·
April 24, 2023
Top 5 reasons your Contact Centre & Customer Experience Technology Should be in the Cloud
Contact Centre
Top 5 reasons your Contact Centre & Customer Experience Technology Should be in the Cloud
Gavin Metcalfe
·
April 18, 2023
Create and Share Operational Reports at Scale with Amazon QuickSight Paginated Reports
AWS
Create and Share Operational Reports at Scale with Amazon QuickSight Paginated Reports
AWS
·
March 30, 2021
“Excellence is never an accident” – How and Why to choose the right ICT partner.
Contact Centre
“Excellence is never an accident” – How and Why to choose the right ICT partner.
Mike Powrie
·
April 24, 2023
Top 5 reasons your Contact Centre & Customer Experience Technology Should be in the Cloud
Contact Centre
Top 5 reasons your Contact Centre & Customer Experience Technology Should be in the Cloud
Gavin Metcalfe
·
April 18, 2023
Create and Share Operational Reports at Scale with Amazon QuickSight Paginated Reports
AWS
Create and Share Operational Reports at Scale with Amazon QuickSight Paginated Reports
AWS
·
March 30, 2021
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DR / BCP – A practical Approach
Thought Leadership
DR / BCP – A practical Approach
Robert Killory
·
November 6, 2023
Demystifying AI for the Mid-sized call centre
Thought Leadership
Demystifying AI for the Mid-sized call centre
Robert Killory
·
October 18, 2023
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