We build modern cloud contact centre solution agents love to use

For over 10 years we’ve been delivering large scale customer experience projects

our impact

We’re doing big things

We’ve been delivering cx technology for over 10 years, in that time we’ve achieved some impressive numbers

Calls connected
11 mil





Using NEON


Operational In

Our values

At the heart of our organisation are our C-ROAR values that guide us in shaping our actions, driving innovation, and ensuring exceptional service.


Teamwork makes the dream work

  • Teamwork – together we work selflessly toward a common goal
  • Innovation – we strive to develop unique & creative solutions for our clients

We have the highest regard for each other

  • Empathy – we are kind, listen to each other’s feelings and respect each other’s rights.
  • Authentic – we are honest & straightforward
  • Strengths - we admire each other’s qualities & play to our strengths

We are accountable

  • Accountable - we take responsibility for our work & ownership of our results
  • Mindset - we have a positive attitude by always remaining above the line

We are focused & meticulous

  • Focused – we are single-minded in our obsession with quality
  • Meticulous – we pay attention to the details because it counts
  • Discipline – we have the mental strength to do what needs to be done

We always give out best

  • Standards – we take pride delivering to our highest standards
  • Effort – we give 100% & help each other to bring out our best
  • Client-centric – when our clients win then we win / thrive

Powered by our technology partners

CloudWave is an AWS Service Delivery Partner and an Advanced Tier Services Partner, reflecting our deep expertise in providing cloud-based solutions and services on the AWS platform.

We have proven our ability to consistently deliver AWS services to our clients across multiple industries and geographies, always striving to unlock the incredible power of AWS for our clients.


CloudWave Leadership Team

Mike Powrie

Passionate about improving Customer Experience by creating SAAS products people love to use!

Mario Merlo
Head of Customer Success

Helping deliver leading CCaaS software to the AU market.

Gavin Metcalfe
Head of Product and Growth

I am passionate about solving customer problems with technology.

Dane Maddox
Head of Technology

Passionate about improving Customer Experience by creating SAAS products people love to use!

Robert Killory
Managing Director - USA

Veteran innovator in Cloud and CX, passionate about delighting customers and solving issues in real-time.

Trusted by global brands