Imagine knowing what all your customers wanted before you answered the call?
IVR’s no longer need to be a source of frustration for your customers, with CONCIERGE and its advanced speech recognition we’ve brought the next generation IVR to market.
Personalised caller experience remembers previous caller responses, no need to repeat
Advanced Speech Recognition (ASR) enables natural spoken language to be interpreted
Intent and next best action ensures calls are quickly matched to the right outcome
Saving agent time by performing the identification and verification of callers through biometrics
Highly effective language model creates accurate transcriptions, with intent information on every call
Helps the ASR system learn how best to match intents with the language used by callers
Let us show you the future of contact centres
Enabling the full identification process to be completed before the call arrives at the agent - standard verification or full voice biometric can be easily enabled in the caller experience.
Voice biometric capability
Known data verification
Risk based prompts
Intelligent Call Routing (ICR) ensures large call volumes are quickly matched to the right outcome. With ICR, the natural language used by a caller when responding to an automatic greeting is interpreted using Advanced Speech Recognition, assigned with an intent, then used to determine the next best action.Book Demo
Every second your agents spend on the phone is a cost to your business.
Concierge automated call flow features can divert more tasks and calls away from agents without compromising the speed and quality of resolutions for customers.