Enabling better conversations, make every word count

Imagine knowing what all your customers wanted before you answered the call?

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Innovating the caller experience

IVR’s no longer need to be a source of frustration for your customers, with CONCIERGE and its advanced speech recognition we’ve brought the next generation IVR to market.

Personalised Experience

Personalised caller experience remembers previous caller responses, no need to repeat

Speech Recognition

Advanced Speech Recognition (ASR) enables natural spoken language to be interpreted

Intelligent Call Routing

Intent and next best action ensures calls are quickly matched to the right outcome


Saving agent time by performing the identification and verification of callers through biometrics


Highly effective language model creates accurate transcriptions, with intent information on every call

Ongoing Learning

Helps the ASR system learn how best to match intents with the language used by callers


Level up your customer experience

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Know your customers like never before

Enabling the full identification process to be completed before the call arrives at the agent - standard verification or full voice biometric can be easily enabled in the caller experience.

Voice biometric capability

Known data verification

Risk based prompts


Always on, so your business is never off

Intelligent Call Routing (ICR) ensures large call volumes are quickly matched to the right outcome. With ICR, the natural language used by a caller when responding to an automatic greeting is interpreted using Advanced Speech Recognition, assigned with an intent, then used to determine the next best action.

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Helping you reduce operational costs

Every second your agents spend on the phone is a cost to your business.

Concierge automated call flow features can divert more tasks and calls away from agents without compromising the speed and quality of resolutions for customers.