A chatbot experience your customers will love

Conversational AI helping you build immersive, scalable, automated customer interactions.

Solution available today on

BENEFITS

Enterprise automation that scales

Built to scale, CONVERSATIONS uses GPT machine learning and NLU to manage great conversation design, analytics and AI as part of your ongoing customer service toolset.

Always on

Be there for your customers even when your humans can't. AI is always avaliable.

Zero wait time

Ease overloaded customer service, Instantly respond to queries, eliminate waiting

Complete Scalability

Handle peak traffic volumes. Automate unlimited numbers of simultaneous conversations

Omnichannel

Give your customers the support they deserve, wherever they are, across any channel

Up Sell & Cross Sell

Automate actions that drive revenue; Provide relevant,  up-sell and cross-sell opportunities

Quick to deploy

Easy-to-use tools empower you to design, build, and deploy sophisticated chatbots in no time

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Level up your customer experience

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Personalisation

Engagement made very personal

Go beyond simple FAQs; delight customers with intelligent, conversational experiences that help chatters achieve their goals, fast.

Access personal account information to resolve service or support queries.

Up-sell, cross-sell, and promote according to individual requirements.

24/7

Always on, so your business is never off

Empower customers to serve themselves, anytime of the day or night, no matter where they are.

Enable multichannel customer support through various mediums (voice, chat, live agent, social & SMS).

Replace call waiting time with instant, automated chat experiences.

CONNECTED

Make the experience feel effortless

Automate the customer journey based on an individual's personal requirements.

Integrate with your company systems (ERP, CRM, Knowledgebase etc.).

Seamlessly transfer to a live chat agent for escalated enquiries.

Features

Always on service

Allowing companies to customise and align the customer experience with their brand and business objectives.

Build interactive virtual agents and chatbots for web, mobile, and social channels.

Build interactive virtual agents and chatbots for web, mobile, and social channels.

Manage and deliver personalised content to customers.

Get insights into customer behaviour not available with traditional analytics.

Answer client customers’ questions 24/7, and improve overall satisfaction.

Allow automated cross sell opportunities to be delivered to customers