Enhance customer experiences and streamline operations with Amazon Connect & NEONNOW
Amazon Connect is a cloud-based contact center service offered by Amazon Web Services (AWS), designed to revolutionize the way organizations manage their customer interactions. With its advanced features and seamless scalability, Amazon Connect empowers businesses to provide exceptional customer experiences while streamlining their contact center operations. Amazon Connect leverages the power of AWS infrastructure to deliver a reliable and secure platform for handling customer interactions. By utilizing the cloud, businesses can scale their contact center resources up or down based on demand, ensuring optimal performance and cost-efficiency.
Analytics & insights
Unlock a Multitude of Cutting-Edge Features: Revolutionize Contact Center Operations with Amazon Connect
Empower agents with a unified experience, including guided step-by-step actions
Real-time conversational analytics and quality management powered by machine learning
Enable agents to deliver faster, more personalized customer service
Respond faster to capacity and workforce changes with ML-powered contact center capabilities
Prioritize, track, manage, and automate contact center agent tasks
Real-time caller authentication and fraud risk detection using ML-powered voice analysis
Let us take care of your contact centre
Amazon Connect operates on a powerful architecture, designed to provide seamless and efficient contact center operations. With its cloud-based infrastructure and intelligent routing capabilities, Amazon Connect enables organizations to deliver exceptional customer experiences. Here's an overview of how it works
Amazon Connect eliminates the need for on-premises hardware and software installations. The contact center infrastructure is hosted in the cloud, allowing for quick setup and scalability. With just a few clicks, you can establish your contact center and start serving customers.
Amazon Connect leverages intelligent routing algorithms to connect customers with the most suitable agents. Using predefined rules and customizable workflows, calls are directed based on factors such as agent skills, availability, and customer preferences. This ensures that customers receive prompt and personalized assistance.
Amazon Connect provides real-time monitoring and analytics, giving you valuable insights into contact center performance. You can track key metrics, such as call volume, wait times, and agent performance, through customizable dashboards. This data-driven approach enables you to make informed decisions and optimize your operations.
Agents can work from anywhere with an internet connection, as Amazon Connect supports remote agent deployments. This flexibility allows you to tap into a larger talent pool and create a distributed workforce, resulting in improved agent availability and reduced overhead costs.
Amazon Connect's IVR system allows you to create dynamic and intuitive voice menus. Customers can interact with the system using natural language or keypad inputs, enabling self-service options for routine inquiries. By automating these interactions, you can reduce agent workload and improve efficiency.
With Amazon Connect, you can easily scale your contact center resources up or down based on demand. The cloud-based infrastructure ensures high availability, reliability, and security. Amazon Connect adheres to industry-standard security protocols and offers robust data encryption to protect customer information.
NEONNOW combines the best of Amazon Connect with powerful enterprise grade features, in a no-code, cost effective platform.
With NEONNOW, setting up and configuring Amazon Connect becomes effortless. The no-code platform provides a user-friendly interface that allows contact center administrators to easily orchestrate and optimize their operations without the need for extensive technical expertise or coding knowledge.
NEONNOW's no-code platform empowers operational staff by putting the power to orchestrate and optimize contact center operations directly in their hands, eliminating the need for extensive technical expertise or reliance on IT resources.
NEONNOW unlocks the ability to seamlessly integrate the powerful features of Amazon Connect with existing business systems, allowing organizations to leverage their established infrastructure and data to create a unified and streamlined agent experience.
By leveraging the NEONNOW Insights tool, businesses can effortlessly collate data from multiple sources using AWS data lakes, enabling them to generate comprehensive and consolidated reporting for a holistic view of their contact center performance and customer interactions.
NEONNOW seamlessly combines the features of Amazon Connect with additional advanced customer experience (CX) and reporting tools like CONCIERGE and CONVERSATIONS, enabling organizations to elevate their contact center operations to new heights
Take advantage of the NEONNOW managed service option. Our professional service team can manage your entire hosting, deployment, security and maintenance in a complete end-to-end service.
NEONNOW helps businesses leverage their existing investment in AWS infrastructure, allowing them to maximize the value of their resources and seamlessly integrate with Amazon Connect for enhanced contact center operations and customer experiences.
NEONNOW quickly delivers superb contact centre experiences, putting you back in control of your customer outcomes.
NEONNOW puts your customer at the centre of the solution, empowering agents with contextual, timely data to enhance the customer experience.
NEONNOW grows as you grow, enabling you to transition to cloud quickly, but then to customise when you’re ready.
Delivering value through, Operational efficiencies, consumption pricing, and reducing time to deploy.
NEONNOW puts agents in touch with customers on their preferred channel, with individualized customer data to enable a consistent contextual experience.
Open Speech IVR, real time intent matching, advanced speech recognition and active transcription means your agents will know what your customer wants before they pick up the phone.Book a Demo