BI tool providing detailed, automate insights on your contact centre
Reduce the time spent producing reports and surface key actionable operational insights quicker
Make informed operational decisions faster
With NEONNOW Insights, you can quickly get insights from your data. Â NEONNOW Insights can ingest multi source data sets, meaning you can build the reports you want once, not every month.
Visualise Data
Live Dashboards
Advanced Analytics
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Unified business intelligence
NEONNOW supercharges your data capabilities with its Enterprise Reporting product. Powered by an Amazon Webservices data lake and QuickSight Business Intelligence service.
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Powerful BI
QuickSight allows you to directly connect to and import data from a wide variety of sources.
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Pre configured Reports
Out of the box Insights is preconfigured with core contact centre reports
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Historical and Real-time
Via a preconfigured data lake QuickSight can access and compare historical data.
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Custom Reports
Need a specific piece of analysis? QuickSight lets you compose exactly the report you need
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Report Scheduling
Allowing users to schedule reports to deliver at the time of day when most needed
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Secure
QuickSight provides built-in security features so you can distribute dashboards and insights
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Reducing your time to insight
With NEONNOW Insights, you can quickly get insights into your data. Â NEONNOW Insights can ingest data from almost any source, meaning you can build the reports you want once, not every month.
Book Demo
Unlock your Reporting Requirements
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Pre built reporting delivers you the core information you need on demand
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Custom built reporting allows you to create you own reports for more specific requirements
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Schedule create reports and get them delivered to your inbox when you need them
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Tools to understand your data better
Empowering you to gain deeper insights through as-needed analysis and machine learning (ML) capabilities such as anomaly detection, forecasting, and natural language querying (NLQ).
With a connected datalake you get the ability analyse and compare real time data with historical data.
The data you need
Allowing companies to customise and align the customer experience with their brand and business objectives.
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Queue Reporting
Agent Reports
Abandon Rates
Handle times
Activity Reports
Queue Trends
Executive Summary
Wrap-up performance
Contact Trace
Contact Planning
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