Articles
Insight and advice from our expert team
Contact Centre
NEW ARTICLE
Generative AI in NEONNOW and Amazon Connect
AI is set to become one of the biggest revolutions in contact centres ever.
Dane Maddox
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March 25, 2021
Thought Leadership
NEW ARTICLE
Demystifying AI for the Mid-sized call centre
Clarifying the emerging role of AI within contact centres around the world.
Robert Killory
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October 18, 2023
AWS
NEW ARTICLE
Create and Share Operational Reports at Scale with Amazon QuickSight Paginated Reports
There are various ways to report on data insights, and paginated reports is one of them. Paginated reports are essential documents that contain critical business information for end-users. For decades, paginated reports have been the standard business reporting format.
AWS
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May 8, 2023
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Contact Centre
Are you getting the most out of your CRM and Contact Centre?
Dane Maddox
·
February 28, 2024
Contact Centre
Top 5 reasons your Contact Centre & Customer Experience Technology Should be in the Cloud
Gavin Metcalfe
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February 6, 2024
AWS
Create and Share Operational Reports at Scale with Amazon QuickSight Paginated Reports
AWS
·
February 1, 2024
Whats New
Amazon Connect adds an additional 24 contact and agent metrics to access programmatically
AWS
·
December 31, 2023
Whats New
Amazon Connect now allows contact center managers to join ongoing chats
AWS
·
November 24, 2023
Whats New
Amazon Connect Cases now supports creating rules for monitoring and updating your cases
AWS
·
November 8, 2023
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Whats New
Amazon Connect Cases now supports creating rules for monitoring and updating your cases
AWS
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February 23, 2024
Whats New
Amazon Connect adds an additional 24 contact and agent metrics to access programmatically
AWS
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February 23, 2024
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