Power up your CX with AI automation

Using industry leading agentic AI, NEONNOW and Amazon Connect will change the way you interact with your customers.

Out of the box AI powered features

Gateway to entire AWS AI suite

Proven ROI

AI - NEONNOW and AWS

Call Us

1800 941 117

Email Us

sales@cloudwave.com

NEONNOW brings together advanced AI capabilities into a unified platform designed to elevate both customer and employee experiences. With conversational AI and generative AI technologies, you can automate interactions while maintaining a human touch. Predictive AI empowers your teams with deeper customer insights for personalization and delivers accurate forecasts to optimize workforce planning.

With NEONNOW’s quickstart program its never been easier to deploy a turnkey solution helps reduce both operational costs and complexity so you can deliver exceptional results faster.

Start your AI powered CX journey today!

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CORE ai Features

Powerful. Efficient. Game changing

Harness the power of AI to automate smarter, personalize faster, and deliver exceptional customer experiences at scale.

Predictive Engagement

Instantly recognize customer intent and proactively offer personalized solutions, creating seamless, frustration-free experiences.

Empathetic AI Conversations

Natural, human-like interactions that build trust, satisfaction, and loyalty—at scale, 24/7

AI-Powered Insights

Automatically identify opportunities to enhance customer journeys, streamline operations, and empower your agents.

Real-time Sentiment Analysis

Detect and respond to customer emotions instantly, turning potential issues into positive interactions every time.

Self-Optimizing Performance

AI continuously learns from every interaction, optimizing itself to deliver ever-improving results without human intervention.

Intelligent Agent Assistance

Deliver real-time support to your agents with AI-driven recommendations, dynamic prompts, and next-best actions.

AWS

Technology you can rely on

Powered by cutting-edge AWS technology, ensuring reliability, scalability, and performance for your business both today and as you grow.

PROVEN

Hear how Roadside Protect achieved 1000% ROI

Roadside Protect chose NEONNOW powered by Amazon Connect to stabilise their operating environment and implement key enhancements to their existing contact centre operations.