Should we build our own contact centre? While many emerging platforms encourage a 'DIY' contact centre approach, these come with some potential pitfalls. In this article, Gavin Metcalfe shares his experiences and expert opinion on the topic.
Should we build our own contact centre? While many emerging platforms encourage a 'DIY' contact centre approach, these come with some potential pitfalls. In this article, Gavin Metcalfe shares his experiences and expert opinion on the topic.
Clarifying the emerging role of AI within contact centres around the world.
There are various ways to report on data insights, and paginated reports is one of them. Paginated reports are essential documents that contain critical business information for end-users. For decades, paginated reports have been the standard business reporting format.